Refund Policy

1. Cancelling before work begins

If you cancel a project before any design or development work has started, you'll receive a full refund of the amount paid, minus any payment processing fees already charged by our payment provider (typically 2.9% + $0.30, non-recoverable once a card transaction has been processed).

"Work has started" means we have begun any design, wireframing, content planning, or development activity on your project.

2. Cancelling after work has started

Once design or development work is underway, your payment covers the time and work already completed. If you cancel at this stage:

• Work already completed is billed at our standard rate and is non-refundable.
• Any remaining, unstarted portion of the project is refunded.
• Refund requests at this stage are reviewed individually based on how much of the project was completed at the time of cancellation.

3. After a project is delivered

Once a website is completed, delivered, and approved, the project is considered final and is not eligible for a refund. This is standard practice for custom digital work, since the deliverable has been fully created and handed over.

If something delivered does not match what was agreed in writing (the original scope, page count, or features listed in your invoice or agreement), we will correct it at no extra cost rather than issue a refund. Please report any issues within 14 days of delivery so we can address them.

4. Monthly SEO & retainer services

SEO Monthly Retainer and other ongoing services are billed month to month. You may cancel at any time for future billing cycles; the current month's service is non-refundable once work for that month has begun, since it reflects time and effort already spent on your account that month.

5. Exceptions

Refunds are not provided in the following cases:

• The client becomes unresponsive for more than 30 days after work has started, preventing the project from being completed.
• The client requests work outside the agreed scope and then cancels rather than approving an updated quote.
• Domain registration, hosting, stock photography, licensed fonts, or other third-party costs already paid on the client's behalf.

6. How refunds are issued

Approved refunds are issued to the original payment method used for the transaction. Processing times depend on your bank or card issuer, but typically appear within 5–10 business days of approval.

7. How to request a refund

To request a refund, contact us with your name, the package or service purchased, and the reason for your request. We aim to respond to all refund requests within 2 business days.